Please read these terms & conditions carefully before using this platform.
These Terms & Conditions govern your use of the ASAP-Direct service and website. By visiting the ASAP-Direct website you accept, and agree to be bound by the content of these Terms & Conditions and any other applicable law, whether or not you are a registered member of ASAP-Direct. We reserve the right to change the Terms & Conditions at any time without prior notice and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Service
When you place an order via our website (asap-direct.com) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. ASAP-Direct shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts required for the repair of an item. If you have ordered an item that has an unsuitable product description, please refer to our NQA Returns Policy for further information.
Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. ASAP-Direct cannot be held responsible if the item is damaged or your warranty is voided.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
ASAP-Direct has no liability to you for any delay in the delivery of ordered products. We will do our best to get all orders sent out as quickly as possible.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment over the Internet can be made via PayPal. Alternately you can pay via Bank Transfer / TT Payment. We accept credit card or Cash payment when you shop with us in person. Card charges will appear on your statement as “Neil Pryde Ltd”.
Prices are not inclusive of import duties and standard sales tax at the rate appropriate to the destination country of the order.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing.
Goods sold are non-refundable. If a problem in supply should occur, we will refund you via the original payment method. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
We will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
Orders shipped to the Asia Pacific are shipped by DHL Economy Service or Hong Kong Postal Service Air Mail with about 3 to 5 day delivery service. DHL, or the Postal Service do not guarantee delivery time with this service and so neither does ASAP-Direct Refunds will NOT be given for "late" deliveries. All orders will be shipped within 72 hours of order placing, assuming stock is on hand. Delivery time will be confirmed on special orders. It is the customer's responsibility to file any shipping damage claims directly with DHL, or the Postal Service. Shipping upgrades are available, at the customer's expense. Customers pay freight on all returns.
If you are not happy with your items, for whatever reason, you are welcome to return it for exchange by notifying us via email within 7 days of the delivery date. Customers are responsible for all freight charges on all shipment from ASAP-Direct, for both original delivery shipping and return shipping. Assuming it has not been used or worn, except: clothing, swimwear and wetsuits cannot be returned under any circumstances due to Hong Kong SAR health laws.
Items can only be exchanged with receipt by one time within 7 days at the purchased stop.
Please make sure that the item for returning/exchange is in a condition that it can be sold again and that the original package is intact. No exchange or refund on used, damaged or altered goods; items sold on sale or on discount.
Non-refundable deposit for pre-order items.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered.
This warranty does not affect your statutory rights.
Please read and follow carefully the safety and operation instructions supplied with the merchandize.
Privacy, Copyright & Disclaimer
We will never sell or pass on your name and address to any other organization without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from ASAP-Direct.
We expect you to maintain the confidentiality of your username and password for your ASAP-Direct account.
All content included in this site, text and graphics (including copyright), is owned and controlled by Neil Pryde Ltd. In accessing the ASAP-Direct web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of Neil Pryde Ltd.
Neil Pryde Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our website includes:
- Phone Number
- Email Address
This information is already stored on our internal systems and our website simply verifies you as a customer of ASAP-Direct. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behavior of visitors to our website. If you have any questions/comments about privacy, you should send a message via email.
We use the information you provide for the following purposes:
- To send updates regarding the status of your enquiry or order
- To send newsletters and details of offers and promotions in which we believe you will be interested
- To improve the design and content of the ASAP-Direct website
- To understand the buying behavior of our registered users
- To perform other general marketing and promotional activities focused on our products and services
When you place an order we need to know your name, email address, delivery address. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
We have designed our website to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
Improving Our Service
ASAP-Direct does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve ASAP-Direct.
Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.
The above privacy statement may not be applicable in all countries of ASAP-Direct visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
Exceptions & Acknowledgments
Feel free to use small quotes as long as you acknowledge our website and provide a link back to the original source.
Governing Law and Jurisdiction
The construction, validity and performance of this Agreement shall be governed in all aspects by Hong Kong law, and all disputes arising in any way in connection with this Agreement shall be subject to the non-exclusive Jurisdiction of the Hong Kong courts.
This Agreement has been prepared in English and Chinese. In the event of a conflict between the English and Chinese versions, the English version will prevail.
All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
You agree that ASAP-Direct can cancel your order (and, if applicable, refund the relevant payment through your original payment platform), without any compensation under the following circumstances:
You have reached an agreement with ASAP-Direct
Information of the product on the ASAP-Direct website is obviously erroneous or the product is out of stock;
Platform technical problems;
Your order information is obviously erroneous or your order quantity exceeds the stock;
Due to force majeure, transportation delay, system failure or third-party attacks of the ASAP-Direct website, and other circumstances beyond the control of ASAP-Direct, ASAP-Direct finds it necessary to cancel your order;
You fail to complete payment within the specified time
Breach of other Terms & Conditions or other regulations or policies of this Platform, or restricted or forbidden acts in website activities, or circumstances in breach of principles of fairness and honesty (for example, you repeatedly refuse to accept the order of goods without legitimate reason or maliciously reserve the stock, etc.).
ASAP-Direct reserves the right in its sole discretion to terminate your account and restrict your use of all or any part of the Platform for any or no reason, without notice, and without liability to you or anyone else. ASAP-Direct also reserves the right to block users from certain IP addresses or Device numbers and prevent access to the Platform. These Terms & Conditions remain in effect even after your account is terminated. The Terms & Conditions relating to Intellectual Property, Indemnification, User Interaction Disclaimer, Warranty Disclaimer, Limitation of Liability, Miscellaneous, Severability and terms that by their nature may survive termination shall survive any termination.
Risk and Title
The Products will be at your risk from the time of delivery in the address indicated by you. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery.
Discounts, Sales & Promotions
The prices charged are those applicable on the day you order. From time to time, ASAP-Direct may offer discounts and/or promotions. Discount, sales and/or promotional offers and prices are only applicable when checking out whilst the offer is still valid. Time restrictions will be stated where applicable. ASAP-Direct reserves the right to amend, extend or terminate these offers at an earlier date without prior notice.