【重要公告】有關會員帳號系統的更新
水上運動服常問問題

Q:How could I keep my wetsuit new and prolong its durability?

A: The fact is, neoprene degrades naturally over time, generally very slowly, through oxidization. Oxidized material tends to contract and become stiffer. The effects of sunlight (specifically the UV ranges) and heat increase this process, with certain environmental pollutants also accelerating the effects. Suit life-time is therefore a function of the amount of time it is exposed to light, heat and the elements.
Initial signs of degradation are the emergence of small splits / cracks across the outer surfaces of the suit that are most exposed to UV light (the shoulders, upper arms and back). These are caused by a contraction/hardening of the outer layer of neoprene, thereby losing its flexibility. Initial signs of degradation are to be expected after around 3 years of use, however environmental factors may reduce this.
The thermal performance of the suit is not dramatically affected by the initial stages of neoprene degradation. However as the neoprene ages and the splits increase in size, eventually reaching through the suit, the insulation properties are reduced. It is advisable to ensure that the natural aging of your suit happens as slowly as possible – essentially by reducing exposure to harmful factors. Here are a few tipA:

  • Keep the suit out of direct sunlight whenever possible. This includes during drying after use.
  • Do not use heat to dry the suit (i.e. no tumble dryers, heaters, radiators etc.) Drip-dry is better.
  • Do not use your suit in chlorinated or chemically treated water (e.g. swimming pools) – the chemical can attack the neoprene, seams etc.
  • Always rinse with fresh water after use to remove any salt deposits, dissolved pollutants etc.
  • Keep you suit clean and dirt free – mild detergents can be used but should be thoroughly washed off after use.
  • Store your suit in a cool, dark place when not in use. Suits are best stored hung (to their full length) on a wide wood / plastic hanger or rolled. Folding / creasing suits can cause the neoprene to compress and distort.
  • Avoid contact with sharp / abrasive surfaces (board grip, hooks, fins etc.). These can affect the stitched seams and certain types of outer jersey.

Q:I bought my NP wetsuit last year but got a cut on it. Can I send back the wetsuit to you for repair?

A: In case of fault during this warranty period, please return your wetsuit, clean and dry to us with your warranty card and sales receipt. We will repair or replace any wetsuit (at our discretion) if the fault occurred during normal use and proper care.
NPX will make the final and conclusive determination in relation to each claim under this Warranty on a case-by-case basis, which may require inspection and/or photos of this Product, which clearly show the defect(s), if any. This information must be sent to us. Any product must be shipped CLEAN and DRY.
If this Product is considered to be defective by NP, this Warranty covers the repair or replacement (by the same or similar model). We will not be responsible for any costs, losses, or damages incurred as a result of loss of use of this Product.
The original purchase receipt must accompany all warranty claims. The name of the retailer and date of purchase must be clear and eligible on such receipt.

Q: I am a beginner in kiteboarding and I would like to buy wetsuit for winter. But I am not sure about my size.

A: Please visit our download session for the waterwear size chart. Chest size and your height are always the priority in checking the wetsuit size.

Q:It’s about summer time so I would like to store my wetsuit. Do I need keep zipper close when I store?

A: You should indeed store the suit with the zipper open. Other than this, few more things you should be aware:

A zipper is a mechanical device and as such it is vital that it receives regular care and maintenance in order to prolong its operational life. This is particularly so with the metal waterproof zippers used in our drysuits, but this equally so with the standard zipper types. If cleaned and lubricated properly you can expect the zipper to outlast the rest of the suit. Here are some maintenance recommendations:

  • Keep your zipper clean and free from debris, dirt, salt deposits etc.
  • Never operate a dirty zipper – even when getting out of the suit. Sand, dirt etc. should be swept off before the zipper is opened / closed.
  • Regularly lubricate your zipper with a specialist lubrication fluid and / or wax. Generally the wax will be applied to the outer elements and the fluid on the inner ones. Operate the zipper a couple of times to work the lubricants in. (NB the zipper must be thoroughly cleaned first)
  • Store the suit with the zipper open.
  • Never fold the suit so the zipper is creased – if not stored on a hanger the suit should be rolled with the zipper on the outside.

Q: I have checked the size chart but it’s so complicated. How could I find my right size for wetsuit?

A: We take wearer’s height and chest size as priority. We use EU size as our size indication; US size indication is supplementary information. For example, in size S group we have SS, S, and ST, which simply means SS – chest size in size S with the height in size XS; ST means wearers’ chest size is fit with the measurement of size S but the wearer’s height is size M’s height, and so on.

Q: How do I tell the floatation vest suitable for me?

A: You need to know what you buy it for. What kind of activities are you going to use the vest? For kiteboarding you will need an impact vest to protect you body. Or, you simply need the multisport one.

For sizing, you need to make sure the vest fitting with your body so you have to check the chest size and try it on. You will see there’s other elements in the size chart - weight class and Buoyant Class. For CE approved vest, sizes are all registered according to the sizing. And the weight class reveals that the weight range the vest could cover.

Our flotation vest for multisport is 50N Buoyancy Aid ISO 12402-5, which is a buoyancy aid and not a lifejacket. It is suitable for competent swimmers in inshore and coastal conditions who have help and a means of rescue close at hand. It assists the conscious wearer to self-rescue. Users should try out this device to ascertain its performance before use.

Q: 50N Buoyancy Aid ISO 12402-5 flotation vest is a buoyancy aid, not a lifejacket. What about the type-III PDF?

A flotation aide (Type III PDF) is designed to provide a stable face-up position in calm water for a wearer floating with head tilted back. It passed strength test at 50mph(22.4m/s).

A: It is intended to use in general boating or the activity that is marked on the device such as skiing, hunting, fishing, canoeing, kayaking, and others. Good for calm, inland waters, or where there is a good chance for fast rescue. It is also designed to wear to complement your boating activities.

Q:Can I use impact vest as floatation vest?

A: If it is stated that that vest is not an ISO 12402 Buoyancy Device, it’s not supposed to be a floatation vest.

Some of NP impact vest is not approved by U.S. Coast Guard, Canadian Department of Transport, or any other agency making official approvals of floatation devices. NP impact vest is designed for free movement of tournament water skiers who find standard approved jackets with adequate floatation too bulky. It cannot be considered a safety vest or life preserver. It should not be worn by anyone who cannot swim. The buoyancy factor and its distribution in the jacket is not sufficient to float a conscious or unconscious person in a “face out of water position”.

Q:I do windsurf, what kind of wetsuit I should choose?

A: We have two wetsuit categories, 1) Mesh wetsuit and 2) Double-lined neoprene wetsuit. Mesh wetsuit is ideal for windsport. NP’s Nexus wetsuit series is a perfect combination of highly flexible mesh neoprenes and inner layering insulation ideal for windsport. Double lined neoprene wetsuit is a all-new silky smooth neoprene with 25% more stretch. It’s stretchier, and lighted than traditional neoprene wetsuit.

Q:Can I add extra layer inside the wetsuit during cold season?

A: Consider our base layer series. NP thermal undergarment could be used as base layers or on their own. Thermabase is a thicker base layer constructed from 0.5mm neoprene and Titanium lining that reflects heat back to your body; thermalite is a lighter base layer made from lightweight polypropylene that wicks away moisture and retains body heat.

Q:Rashguard and water t’s also have quick-dry function. What’s the difference between them?

A:Their cuttings are difference. Rashguards are classic tight-fitting, quick-drying stretchable shirts that offer great freedom of movement and full UV protection; water t’s are quick-drying, loose fitting T’s for UV protection on and off the water.

Q:What is the best value in NP harness?

A: NP harness is with convertible harness system. No matter which sport you partake in, now you can have one harness that does it all. Select the harness body you prefer and a spreader bar kit for your sport. For more details please visit here.